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CANALI Products purchased in Europe are covered by a 2 (two) year warranty from delivery for Product defects or non-conformity.
To make a warranty claim, the Customer must provide proof of purchase of the Product, which must not have been repaired/altered unless expressly authorised by CANALI.
If the CANALI Product should prove defective and/or non-conforming, within the above-mentioned time limits, CANALI shall repair or replace the item at no cost with an identical or equivalent Product, unless the remedy required is objectively impossible or unreasonably costly.
If it proves impossible to repair or replace the purchased Product or if the repair or replacement is not made within a reasonable time, the Customer may request an appropriate reduction of the price or termination of the agreement, without prejudice to the right to compensation.
The Customer may enforce the Statutory Sales Warranty by contacting CANALI’s Customer Service, which shall assist him in the rest of the procedure, or can send a registered letter with return receipt directly to the address CANALI S.P.A. / Sales Department / Customer Assistance - Via Lombardia 17/19 20845 Sovico (MB).
This information does not constitute a comprehensive overview of the rights provided for by legislation on consumer protection and distance selling applicable in the customer’s country of residence. Further details may be found in our General Conditions of Sale and specifically in Article 14 Repair or Replacement of Products under Warranty .