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Welcome to the Customer Care section of the Canali Online Boutique.
This section is aimed at responding to any questions you may have while browsing or shopping online. We invite you to take a look at the frequently asked questions below and if you still have an inquiry, please fill out our Contact Form and we will get back to you as soon as possible.
You can request to reset your password by clicking on the relative link when logging in. You will receive an e-mail with instructions on how to proceed.
Yes. Our website is fully compatible with all mobile devices and offers the same seamless experience as from the desktop version.
You must first return the item following our Return Procedure and re-order it in the size and/or color you prefer.
You can enter a promotional code at any time directly in your Shopping Bag.
You cannot modify an order once it has been placed. However, you can cancel an order if it has not yet shipped by contacting Customer Care directly. If, for any reason, you are unsatisfied with the items you receive, you can return them at no charge.
Yes, you can choose the option to send your order as a gift with a personalized greeting card during checkout.
We offer complimentary alterations of hems and garment lengths at our Milan (Via Verri), Rome and London boutiques except during sale periods when these services require a fee. Personalizations such as embroidered initials require an additional fee.
Standard shipping can take anywhere from 4-7 business days while Express shipping (where available) will take 2-3 business days.
The order can only be delivered in the country from which you made the purchase.
You can check the status of your order at any moment within the My Account section if you are a registered user and if you are not, by clicking on the UPS tracking number found in the shipping confirmation e-mail.
Standard shipping is free while Express shipping (where available) costs €18.
It is possible to pick up your order at our London, Rome and Milan Via Verri boutiques only.
It is possible to pay with credit card, PayPal and Apple Pay in the currency of the country from which you are placing your order.
If you pay by credit card, the order total will be charged once the order has shipped. If you have chosen PayPal, the total will be debited at the moment the order is confirmed.
Yes, taxes are included.