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You can return any item within 14 days from the date your order was delivered, by following the steps below:
1) ensure that the items are in the same condition as you received them, with all original labels attached;
2) visit our Contact Us page https://www.canali.com/en_gb/contact-us.html, select Online shop as the scope, insert the order number and list all the items to be returned;
3) our Customer Care will email you the necessary documents to return the goods.
Once we have received your return, we reserve the right to accept or reject the items within 14 days from the delivery of the package to our warehouse.
You can check the status of your return at any time in the My Account section if you are a registered user or on the UPS website by entering the tracking number of the pre-paid return label that came with the package.
If you would like to exchange a product, it is necessary to first return the original item using the procedure above and then purchase the desired item.
These indications do not represent all of the rights covered by consumer protection and distance selling regulations applicable in the client's country of residence.