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Any product that you purchase can be returned for free within 14 days from the order's delivery date by following the procedure below.
1) Place the items you would like to return back into the original box - all items must be in the same condition in which they were delivered with all labels still attached.
2) Fill out the Return Form by clicking on the link in the shipping confirmation e-mail or, if you are a registered user, within the My Account section. Alternatively, you can access your order by entering your details here.
3) Select the return method: pick-up by UPS at an address or return directly to a boutique (London, Milan and Rome only).
4) Attach the pre-paid UPS label found within the order to the package, which will be insured in case of loss or theft while being transported to our warehouse.
You can check the status of your return at any time in the My Account section if you are a registered user or on the UPS website by entering the tracking number of the pre-paid return label that came with the package.
Once we have received your return, we reserve the right to accept or reject the items within 14 days from the delivery date to our warehouse. We will send you an e-mail to confirm your refund although it may take 5-10 days for this transaction to appear depending on the processing times of your chosen method.
If you would like to exchange a product, it is necessary to first return the original item using the procedure above and then purchase the desired item.
These indications do not represent all of the rights covered by consumer protection and distance selling regulations applicable in the client's country of residence.